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Danetre Hospital
2023-02-17
Person
1
5
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17th February 2023
I told them I couldn’t make the appointment due to childcare issues plus homelessness and lack of money but I felt forced to make the appointment which I told them I wouldn’t be able to get to. Now I probably won’t get the help I need, which is not surprising as I never expected they would help me in the first place. Wouldn’t even do a telephone appointment to accommodate for the fact I physically cannot get to them. Really inconsiderate and probably just wanted to bin me off so they didn’t have to even try to help in the first place.
Suggested improvements
Actually listen to me when I say I cannot get to you because I am homeless have no childcare and cannot afford the fuel to get there.
20th February 2023
Response from Danetre Hospital
Thank you for taking the time to write this feedback. I am sorry to hear about your experience and that you were not offered an appropriate appointment. Please contact South West Parkwood CMHT on 03000272969 in order for an appropriate appointment to be arranged. Alternatively, please contact our confidential helpline (PALS) on 0800 917 8504 or pals@nhft.nhs.uk to resolve. Many thanks, Hannah Weaver - Operations Manager South West Parkwood CMHT.