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24th June 2022


The doctor was very nice and understanding, made the appointment very easy and comfortable.

Suggested improvements
Waiting times (to get the appointment).

5th July 2022
Response from Danetre Hospital

Thank you for your kind words. We are aware of the anxiety caused by the waiting and are working with our commissioners to reduce this. Best wishes, Hugh Jones, Patient Experience Manager.

17th October 2022
Response from Danetre Hospital

Thank you for your comment. The length of time between a referral being made and a first appointment is (at a national level) far in excess of what we would wish it to be. There are many reasons for this, but ultimately it has become clear that the number of people being referred to gender clinics has seen a phenomenal increase since 2016 and there is no sign of this demand waning as yet. NHS England has acknowledged the imbalance between service demand and inadequate supply and has commissioned locally based 'Trans Health Hubs' (several of which are already operating across England), with a view to make gender services more readily accessible for those needing support.

Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual understanding
Rating not given.
Cultural needs
Rating not given.
Experience