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Danetre Hospital
2022-12-20
Person
1
5
0
20th December 2022
I felt like the Dr I spoke to was extremely condescending. The matters I spoke about regarding my medication were dismissed and I was literally told that the heart palpitations I am experiencing are all in my head. I explained how I feel emotionally and the dr said 'bless you'. There was no help or suggestions given. I mentioned that my anxiety is driving a lot of my moods, he did say therapy could be offered, then when I said I felt that was a good idea, he back tracked and didn't follow through. I felt extremely let down and like there is no point in asking for help. As someone who struggles with their mental health this could be extremely detrimental to my progress.
Suggested improvements
I feel like I needed to talk about my options more and that I should have been taken more seriously.
8th March 2023
Response from Danetre Hospital
Thank you for taking the time to provide your feedback. We are very sorry that the communication has not been adequate. We would like to put it right. Please contact our confidential helpline (PALS) on 0800 917 8504 or pals@nhft.nhs.uk to resolve.