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The willingness of the staff to multi task. Their cheerfulness, cleanliness and hygiene are well observed. Very obliging.
There are times when the staff are particularly pressured and the call bell takes a time to be answered. But this is understandable given the high dependency of patients in this ward.
They deserve more help.
thank you for the lovely feedback, we endeavour to monitor our staffing levels on a daily basis to assess the need for staff