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Danetre Hospital
2022-04-23
Person
4
5
0
Written by a patient
Written by a patient 23rd April 2022
Everything was answered.
Suggested improvements
Anther patient using agressive language made me feel a little unsafe...not sure what could have been helped.
11th May 2022
Response from Danetre Hospital
I am really sorry this happened and understand how upsetting this can be. Unfortunately this can sometimes happen as some patients are very unwell. Staff are trained to diffuse the tension as quick as possible. Best wishes, Hugh Jones, Patient Experience Manager
7th June 2022
Response from Danetre Hospital
Thank you for your feedback. We were sorry to learn that you felt unsafe due to another patient's aggressive language. Please do not hesitate to approach staff should the situation reoccur so that they can ensure you are safe and they can counsel other patients regarding their affect on others.