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Danetre Hospital
2022-10-15
Person
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15th October 2022
I went to the GIC for the first time in years, for my lower surgery first opinion consultation.
The appointment was on time, thorough, professional and friendly. I felt respected, listened to and cared for throughout. Dr [name removed] went above and beyond to ensure that questions that could’ve been worded invasively were spoke about delicately, and medically. I felt really positive and not anxious throughout the appointment, and am looking forward to receiving a copy of the report as well as attending my second opinion appointment, hopefully soon.
Suggested improvements
I think adding the duration on the appointment would’ve been a lot more transparent, just because I was in there around 2.5 hours, but didn’t know this before attending. I do also think it would be beneficial for patients if they live far away or have a disability/condition which makes it harder for them to physically attend they should be given the option for a video appointment, however luckily I still have family in the area. Possibly also if travel could be reimbursed for out of town patients to attend as cost of living is increasing, and I had to get a train and several taxis to attend.
17th October 2022
Response from Danetre Hospital
Thank you for your suggestion. I have passed your review to the service manager to consider. Best wishes, Hugh Jones, Patient Experience manager
28th November 2022
Response from Danetre Hospital
Thank you for your feedback. Generally, first assessment appointments take around 90 minutes. However, when patients are travelling a considerable distance we try to book the nursing appointment and offer a physical examination on the same day where we can. The downside of this is that you will be with us for longer on that day. Whilst the GIC does provide a mix of face to face and remote (video) consultations, first diagnostic assessments and referrals for surgery do require the patient to be physically present as our clinicians have found that this improves the quality of the assessment and takes less time overall to complete. It is possible for patients who are on reduced/low incomes to apply for travel reimbursement via the Healthcare Travel Costs scheme. This website link provides a helpful overview of who is eligible and how to make a claim: https://www.nhs.uk/nhs-services/help-with-health-costs/healthcare-travel-costs-scheme-htcs/