Cynthia Spencer Hospice
Manfield Health Campus, Kettering Road, Northampton, Northamptonshire, NN3 6NP
2,490
reviews
Reviews
Recommend
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Reviews
Cynthia Spencer Hospice
2021-12-05
Person
4
5
0
Review of Cynthia Spencer Hospice
5th December 2021
I like all my nurses, but especially Martin. He Makes me laugh and smile and he chats to me he is my favourite nurse but I do not see him very much.
Cynthia Spencer Hospice
2021-12-05
Person
4
5
0
Review of Cynthia Spencer Hospice
written by a patient
5th December 2021
All staff be they medical nursing have keepers and domestic are all so lovely, caring and friendly.
Cynthia Spencer Hospice
2021-12-05
Person
4
5
0
Review of Cynthia Spencer Hospice
written by
5th December 2021
Everything I hoed for except covid.
Suggested improvements
Perhaps given more care and advice to in elderly patient.
2022-03-08 16:26:10
Response from Cynthia Spencer Hospice
Thank you for your feedback. I am sorry that the service did not meet your expectations. Your feedback has been shared with the team and we will look to do better.
2021-12-14 11:16:30
Response from Cynthia Spencer Hospice
Sorry this happened. I have passed your review to the service manager for action. Best wishes, Hugh Jones, Patient Experience Manager
Cynthia Spencer Hospice
2021-12-05
Person
4
5
0
Review of Cynthia Spencer Hospice
5th December 2021
All the staff are patient focused, one can see they are doing their best to get you better.
Suggested improvements
Once again, I have to say the concentration of medication and food all at the same time is too much for me.
2021-12-14 11:28:10
Response from Cynthia Spencer Hospice
I am sorry about this. I have sent your comment to the service manager for action. Best wishes, Hugh Jones, Patient Experience Manager
Cynthia Spencer Hospice
2021-12-04
Person
5
5
0
Review of Hospice @ Home
4th December 2021
We received tremedous support from your nurses and staff when we were caring for our mum at the end of her life. They provided invaluable care and support to our mum and helpful advice to us./nWe could not have managed without their help
Cynthia Spencer Hospice
2021-12-04
Person
4
5
0
Review of Hospice @ Home
written by a family member
4th December 2021
The service was excellent but I needed more help which just was not offered available.
Suggested improvements
It would have helped to have regular and more frequent visits, rather than random shifts. Kevin was close to the end so should have been main priority.
2022-03-08 16:26:32
Response from Cynthia Spencer Hospice
Thank you for your feedback. The Hospice at Home team will review all patients on their caseload daily and will support patients that are considered most in need. Unfortunately due to the nature of the service, Hospice at Home cannot provide regular and more frequent visits.
2021-12-14 11:09:44
Response from Cynthia Spencer Hospice
I am really sorry this was your experience. I have sent your comment to the service manager so we can learn. Best wishes, Hugh Jones, Patient Experience Manager
Cynthia Spencer Hospice
2021-12-04
Person
5
5
0
Review of Hospice @ Home
written by a family member
4th December 2021
Service was brilliant thank you.
Cynthia Spencer Hospice
2021-12-04
Person
5
5
0
Review of Community Specialist Palliative Care Team
written by a family member
4th December 2021
Cynthia Spencer Hospice
2021-11-27
Person
5
5
0
Review of Hospice @ Home
written by
27th November 2021
This service was excellent in every way. From meeting Amanda Finan, our palliative care nurse we immediately not confidence in her and the service. Amanda listened and went out of her way to make my husband as comfortable, pain free and {} distressed in his care. Alan as the patient had total confidence in her. Nothing was too much trouble.
Cynthia Spencer Hospice
2021-11-27
Person
5
5
0
Review of Hospice @ Home
27th November 2021
Being new to this service and only after having a recent progreass found this all hard to accept and in stock but with the care and all the support given by professional yet friendly and kind staff able to deal with and process the situation.
