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14th October 2021


Helen and Julie at the centres are just brilliant. They are caring, understanding and listen to me. Helen has been so supportive of me with the condition which has helped me to learn to live with it. She is caring, compassionate, understanding and always ready to help with considered advice. It is a pity that there are not more lymphodema centres and that they are based within a Hospice, albeit the Well Being centre. It didn't worry me but it has others who I know have the same condition.

Suggested improvements
Nothing.

19th October 2021
Response from Cynthia Spencer Hospice

Thank you for your feedback regarding the service being based in a Hospice. Lymphoedema services are often based within Hospice settings around the country as they are often linked to palliative care teams. As our team is so small only consisting of 3 clinical staff, we do not have the capacity to run clinics on multiple sites. Should the service increase in size in the future then we will certainly consider where our clinics are being held

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual understanding
Cultural needs