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Cynthia Spencer Hospice
2021-09-30
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Written by a family member
Written by a family member 30th September 2021
Staff whether they are medical, nursing, clinical or volunteers are extremely compassionate and caring.
Suggested improvements
I totally understand the reason behind the four visit rule, but to deny a spouse/partner/mother/father the option to return for a second visit in the afternoon is wrong, especially when their relative is very poorly or dying.
14th October 2021
Response from Cynthia Spencer Hospice
Thank you for your feedback. We have constantly kept visiting rules under review within NHFT and within the Hospices. We have to balance the needs of patients to have access to visitors whilst also ensuring that patients, visitors and staff are kept as safe as possible from the possibility of transmission of COVID19. We will take into account your concerns regarding close family members being allowed only a single visit per day, and hope that once new guidance is released from NHS England this will allow us the opportunity to expand our visiting further.