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Written by a family member
30th September 2021


Very good staff, treatment and lovely room.

Suggested improvements
Have a reading light above the bed/chair.

14th October 2021
Response from Cynthia Spencer Hospice

Thank you for your feedback. I have clarified that all beds do have a reading light above them. This is quite a small light in the ceiling and therefore some distance from the bed or chair. The ward has small clip on lights that they can provide for patients should they wish to read. We will ensure the ward team offer these lights to all patients to ensure they can read with some comfort.

Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Rating not given.
Cultural needs
Rating not given.
Experience