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Cynthia Spencer Hospice
2021-09-30
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5
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Written by a patient
Written by a patient 30th September 2021
Very caring and responsive from all teams.
Suggested improvements
Internal and external communications especially at shift changes occasionally.
14th October 2021
Response from Cynthia Spencer Hospice
Thank you for your feedback, unfortunately I am not sure what this feedback is focusing on so is difficult to be able to answer. All staff within the team should introduce themselves to patients at shift changes, and we will ensure that staff are reminded of the need to do this.