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My answer to based on all aspects experience with your staff.
Thank you for your feedback and I am sorry to hear there was a lack of liaison between services. The hospital ward when making the decision on discharge may not be party to all the facts of what is available at home. Hospice at Home will visit and identify that additional care is required. They will do everything they can to get this in place with the consent of the patient and their carers but can take a considerable amount of time to put in place.