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24th May 2022


made to feel very welcome.

Suggested improvements
Keep the curtain closed when I am exposed either on the bed or commode.

5th October 2022
Response from Cynthia Spencer Hospice

Thank you for your feedback. It is disappointing to hear that your privacy and dignity was not maintained, as this is fundamental to the care we provide. We will ensure this feedback is hared with the clinical team and repeat that privacy and dignity of patients is important.

Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs
Experience