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Cynthia Spencer Hospice
2022-05-07
Person
4
5
0
Written by a patient
Written by a patient 7th May 2022
Suggested improvements
Some of the staff were unfamiliar with special needs { } leading to routine care not always being done on time.
24th May 2022
Response from Cynthia Spencer Hospice
You make a very important point which I have passed to the service manager. We have a specialist team that is able to advise the staff about special needs in addition to the expertise you have. Best wishes, Hugh Jones, Patient Experience Manager.
5th October 2022
Response from Cynthia Spencer Hospice
Thank you for your feedback. It is difficult to comment as I cannot identify what the specific special needs were. The clinical team are highly trained in managing many different special needs and will always adapt their care to those needs. I will ensure this feedback is shared with the team