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Written by a family member
22nd February 2023


You're staff were one many that visited - very confusing at times! All care visitors were compassionate and caring.

Suggested improvements
Perhaps provide a card with name and organisation to enable recognition (to be handed to family).

6th March 2023
Response from Cynthia Spencer Hospice

What a useful suggestion, which I have sent to the service manager for consideration. Thank you. Hugh Jones, Patient Experience Manager

Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs
Experience