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Cynthia Spencer Hospice
2022-06-24
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Written by a carer
Written by a carer 24th June 2022
Her staff who attended were polite, patient, caring.
Timing of visits was not always totally helpful for me. Emotional support good.
Suggested improvements
First staff to attend had no care package in place- that arrived several days later. They had no idea what they were coming in to deal with and neither did!
6th July 2022
Response from Cynthia Spencer Hospice
Thank you for your feedback. The Hospice at home team do everything they can to accommodate the timings that patients prefer but this is not always possible. When staff from the Hospice at home team visit, they have a full understanding of what might be needed, but that first visit may identify the patient requires a care package if one has not already been arranged. The Hospice at home team will then process paperwork to request for a care package to be put in place. Occasionally Hospice at home are requested to support patients where there is a gap between the patient being discharged from hospital and a care agency being available to provide the care. The Hospice at home team are not the ones who provide the care package, they assist in applying for the care package