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Cynthia Spencer Hospice
2021-11-17
Person
4
5
0
17th November 2021
I believe the doctor and staff are making a holistic approach to m condition. This works well when there is openness and understanding about the best treatment going forward.
Suggested improvements
Still cannot quite work out way observation, medication and needs all come at the great time.
23rd November 2021
Response from Cynthia Spencer Hospice
Thank you for your kind words. I have passed your query to the service manager so they can give a full explanation. Best wishes, Hugh Jones, Patient experience Manager.
7th March 2022
Response from Cynthia Spencer Hospice
Thank you for your feedback. The team try hard to ensure that medication rounds do not clash with when patients are having meals, unfortunately this is not always possible. Some of our patients take medications more regularly through the day and therefore there will at times be clashes. We have fed back to the team to be more cautious about medications timings clashing with when patients are eating and drinking.