Countess of Chester Hospital 2016-04-18 Person 5 5 0

Great service was given by all staff in this busy department today for the outpatient care of my daugher. We were booked in quickly by an amiable receptionist. The friendly Audiology staff member performed an efficient, thorough hearing test and compared it to my daughters previous results (over-laid so that we could see any difference) and gave explanation of the charts. Mr Tahery's registrar and a lovely ENT nurse removed the wax from my daughters ear and 'freeze framed' the screen on noteable elements of my daughters ear drums, explaining findings at all times. Mr Tahery's registrar (sorry, I cannot remember his name, but he was excellent at clearly explaining every element of my daughters condition) used ear diagrams and my daughters MRI scan images to show the likely cause of my daughters hearing loss, checking that we were understanding at all times. He also patiently explained the 'Ossiculoplasty' procedure and the associated benefits and risks. We met Mr Tahery who was helpful and positive about the procedure. The only thing that could have been improved would be a Patient Information for Consent leaflet specifically for Ossiculoplasty so that we could read it through before our next attendance (though we did receive information leaflets for similar procedures which we were advised hold similar information regarding complications, risks and recovery times). Many thanks.