Countess of Chester Hospital 2013-02-04 Person 1 5 0

My mum was an inpatient on Ward 33 in December 2012 and again in January 2013. I felt that nurses were helpful and friendly to a certain degree but did not go out of their way to inform you of any changes or progress that may have happened since previous day or visiting times. My mum needed to go to Walton Hospital for an outpatient appointment on one of the days and transport had been booked to take my mum and dad to Walton for her appointment at 10am. At 9am the transport had not turned up and when i asked a Staff Nurse where the transport was she said that it was nothing to do with her and there was no Ward clerk on that day. A few minutes later I asked again if there was anything that could be done about the transport to which the same Staff Nurse replied "It's not my domain". I was extremely dissatisfied with this response as my family were already very anxious about mum's diagnosis and potential prognosis. We also had problems with equipment being delivered from OT. Half was delivered and then had to be chased up following mum's discharge from Walton Hospital as referrals didn't seem to have been made from COCH.