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Written by a patient
28th February 2020


Severe lack of coordination between radiology and orthopaedic department causing severe patient delays. Why have an appointments system for one department but the other department doesn't coordinate with it. Had an appointment for 11am, arrived at 10.45 and was told to go and have an X-ray, which wasn't mentioned when appointment was made, and when entering X-ray dept, was told one hours delay, which now impacts on the appointment with a specialist in the orthopaedic outpatients. There was no notices in the orthopaedic dept stating which doctors had specific waiting times, and the reception staff had no clue .

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Dignity/Respect
Involvement
Information
Cleanliness
Staff