Community Services - University Hospitals of Morecambe Bay NHS Foundation Trust

Community Services - University Hospitals of Morecambe Bay NHS Foundation Trust 2022-11-25 Person 2 5 0

Review for Morecambe Urgent Treatment centre - From entering the reception the member of staff was relatively rude in her tone of voice and not completely understanding of my request. The members of staff on reception were loudly complaining about work related incidents/procedures when there were patients in the waiting area. She then proceeded to ask personal information from across the room after the registration to the department had taken place. The desk is very high in the reception area which means that members of staff can not see patients that are waiting in the waiting area when sat down (or see children at all!!), I felt this was a barrier to communication but also would prevent the staff from seeing whether a patient had deteriorated whilst in their care. The doctor we saw was more friendly in his tone and did acknowledge my suggestions however did not take any observations when the attendance was concerning a head injury nor was we provided with any post attendance information for signs to watch out for in terms of deterioration.

Community Services - University Hospitals of Morecambe Bay NHS Foundation Trust 2018-03-19 Person 4 5 0

We spent 4 years waiting for an ADOS assessment. Referrals were lost on more than one occasion due to admin department reshuffles. As a result of all this wasted time, we now only have three months to prepare for my daughter's transition to high school. Frankly, at the moment, the autism pathway is a complete shambles. The staff are doing their best but the system is a joke.

Community Services - University Hospitals of Morecambe Bay NHS Foundation Trust 2017-11-29 Person 4 5 0

I received support after the birth of my second son and feel that the service following the birth of a second child wasn't quite as robust as with my first child. Over the time from being discharged from hospital to being discharged from the midwifery service at day 11 I had 5 visits each time from someone different and therefore don't feel I was able to build up a relationship and openly talk with people who were visiting. I would also like to mention the treatment I received from the pre-natal service at the hospital which I felt was terrible and I wouldn't recommend at all - at my 20 week scan this was done by a student which I'd said was fine - however as she seemed to be taking a long time to go through the scan I asked if everything was ok to which we were advised that there was a problem and quite bluntly that they would get a consultant down to talk to us about our options. I'm sure you can imagine this was very distressing and feel that students should be given more training on delivering bad news as this heightened how we then felt. The consultant that we saw advised us that we should have the Harmony Test done and that an option would be for us to get the blood test kit and to bring it back into the department and they would do the blood test, when this arrived and we returned to the department the Midwife in charge was very rude and without a care for how we were feeling / our emotions at this time advised that it was her department and she wouldn't do it and that the consultant shouldn't have said that she would. We did later receive an apology from the consultant we had seen a couple of weeks later when we went back for another scan with her. Later in the pregnancy my community midwife sent me for a further scan and after waiting a while for the scan when we arrived at the hospital we were told by the midwife that the sonographer wasn't going to do the scan as he didn't think it was enough of a difference to warrant it. After speaking with a different consultant she persuaded him to go ahead with the scan - when we went in his attitude was disgusting as though we shouldn't be having the scan, however it was highlighted at this scan that the baby was breech - however the sonographer put the wrong details on the paperwork back to the consultant and it was only when I mentioned that he had said that the baby was breech that this was bought to the attention of the consultant - I really feel that we went from one disaster to another with staff at the hospital this time and this added to quite a stressful pregnancy.

Community Services - University Hospitals of Morecambe Bay NHS Foundation Trust 2017-11-14 Person 4 5 0

Mel, the midwife that I had seen the most often before my baby was born, was great and seemed very interested in my care. When I was visited by midwives that I hadn't met before, however, they didn't have any prior information about me, and would ask if I had a 'normal' delivery without reading my notes. Since I didn't have a 'normal' delivery (and I think that term shouldn't be used), this would mean I would have to explain everything to them and then wait while they read the details in the notes. If there was a better protocol for midwives to get up to speed on their patients this would make things easier and more pleasant for everyone.

Community Services - University Hospitals of Morecambe Bay NHS Foundation Trust 2017-10-18 Person 3 5 0

Community Services - University Hospitals of Morecambe Bay NHS Foundation Trust 2017-08-25 Person 5 5 0

Community Services - University Hospitals of Morecambe Bay NHS Foundation Trust 2017-08-18 Person 4 5 0

Honest and caring midwives who offered great advice and were non judgmental (unlike some of the staff on the maternity ward at RLI). Only negative is that I saw 3 different midwives postnatally and consistency in care by having the same midwife would mean not having to reconfirm any previous health issues.

Community Services - University Hospitals of Morecambe Bay NHS Foundation Trust 2017-08-10 Person 4 5 0

Community Services - University Hospitals of Morecambe Bay NHS Foundation Trust 2017-07-22 Person 5 5 0

Community Services - University Hospitals of Morecambe Bay NHS Foundation Trust 2017-07-18 Person 4 5 0