Community Services - Frimley Park Hospital NHS Foundation Trust 2018-05-08 Person 1 5 0

I am 40 weeks and 3 days pregnant and expecting a midwife to come to my house today to give me a sweep. They did not state a time. Unfortunately, my partner had an accident this morning and was in need of seeing a doctor so I thought I would call up the midwife to let her know that I needed to go with him. I called the maternity unit at Frimley Park Hospital and spoke with a lady who interpreted me constantly and told me to ring another number. I called another number where a women AGAIN, would not let me explain my situation and keep interpreting me. She put the phone down on me again. At this point I haven't even been asked my name, address or any details about myself. I was only told I had to wait in between 9-5 and if I couldn't, I wouldn't be able to get my sweep (despite myself saying I really needed one as I was so anxious about being induced). The women did not listen, give me any solutions to my problem or even take my details. I have never been spoken to so BADLY in my life, I am now in tears and extremely stressed out whilst being so heavily pregnant. I only wanted to see if my midwife could give me a rough time to when she is coming round as I have to deal with my partner in pain and he needs to see a doctor asap! I then had a "sister" call my house phone back up and shout down the phone at me saying, I have one of her members of staff in tears and she wanted to get to the bottom of it. To which I replied, listen to the call and how dare she call me back up speaking to me so rudely after the distress I have just had! To which AGAIN, she put the phone down on me. I am absolutely appalled with the community midwifes and I just hope nobody has to go through this experience. I will be delivering my baby at Royal Berks Hospital and I urge people not to go to Frimley Park!!