Community Services - Essex Partnership University NHS Foundation Trust

Community Services - Essex Partnership University NHS Foundation Trust 2022-10-25 Person 3 5 0

My therapist was kind and the skills they taught me to cope with my OCD have had a very positive impact on my life. There was a lot of disruption to my appointments which wasn't always communicated well and at times heightened my anxiety. The focus on my OCD was great but I feel let down by the ADHD team as after months of waiting for an assignment I've still not been contacted by them. This meant that my therapist was reluctant to explore my suspected ADHD and now, post discharge, I am still facing challenges in life related to what I suspect is ADHD. Overall, I am pleased I sort out and hope to receive my assessment and further support in relation to ADHD soon

Communication was lacking when my therapist had to unexpectedly take leave. Combined with their planned leave, I was left without support for many weeks. The regular, and sometimes long, breaks between treatment were disruptive and left me feeling more anxious. My therapist believed their supervisor had been in contact with me but this was not the case. Communication beyond a generic email would have been helpful. The diagnosis and treatment I received for OCD was very beneficial but I felt my concerns about having undiagnosed ADHD were disregard whilst I waited for an assessment. It has been many months and I have not had any update on when this assessment will occur. Whilst I feel I have better control over my OCD, I feel ADHD is still having a big impact on me and my anxiety. I feel it would have been beneficial to look at both conditions during my sessions and I think communication between your various teams OCD/ASD/ADHD/assigned therapist would have been helpful.

Community Services - Essex Partnership University NHS Foundation Trust 2022-10-25 Person 5 5 0

Looking for diagnosis

Nothing

Community Services - Essex Partnership University NHS Foundation Trust 2022-10-25 Person 5 5 0

Rebecca and her college were amazing, I felt safe and heard. I also got advice on further information and steps to take for my health.

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Community Services - Essex Partnership University NHS Foundation Trust 2022-10-25 Person 5 5 0

I feel safe and content with the lady I spoke to her name is Sharon and she had listened to my problems and help me start to get the help I need I can't thank her enough .

I feel I have got what I've needed to start off getting me better

Community Services - Essex Partnership University NHS Foundation Trust 2022-10-24 Person 2 5 0

The counsellor was lovely, but ultimately the sessions were useless. I was asked how I was feeling, I answered, and my answer was repeated back to me. That’s it. They were no use to me, and I was promised a more in depth therapy service.

Actually given me help and guidance. Therapy is supposed to help me feel better in myself.

Community Services - Essex Partnership University NHS Foundation Trust 2022-10-24 Person 5 5 0

To which question?

Marcyn is very kind and enthusiastic to help. It's exactly what I need in my situation and I can't praise him highly enough. Fantastic service feeling very cared for and focused on my needs. Please give this man a raise. Bless, Tony

Community Services - Essex Partnership University NHS Foundation Trust 2022-10-24 Person 5 5 0

All the staff I spoke to on the phone were helpful. My therapist Ruth was wonderful. She was patient but guided me well through everything. Ruth was very understanding when my health wasn’t too good and such a lovely caring lady. She praised me for working hard on helping myself and doing ‘homework’ she set. The difference my treatment has made is immense and Ruth has given me confidence and ways to manage my negative thoughts and feelings. I feel happier and calmer than I have for a long time.

I don’t think you could have done anything better. I did wait a while for my treatment but I accept that.

Community Services - Essex Partnership University NHS Foundation Trust 2022-10-24 Person 5 5 0

I very much liked the X-pert program

Nothing to recommend

Community Services - Essex Partnership University NHS Foundation Trust 2022-10-24 Person 5 5 0

I was treated by Marcin, he was absolutely wonderful, caring, understanding and determined to get me the help I needed

Nothing

Community Services - Essex Partnership University NHS Foundation Trust 2022-10-24 Person 5 5 0

What more can I say I have ticked all the boxes service could not be better the staff are really dedicated nothing was too much trouble.

I honestly do not think the service could be any better