Community Services - Essex Partnership University NHS Foundation Trust

Community Services - Essex Partnership University NHS Foundation Trust 2024-06-12 Person 5 5 0

Jason Rog explained the process very well. I found him very welcoming and understanding with all of my concerns.

Nothing.

Community Services - Essex Partnership University NHS Foundation Trust 2024-06-11 Person 5 5 0

I was extremely grateful to be accepted for rTMS treatment at Brentwood Resource Centre. Throughout the six week course I have found all the staff to be courteous, efficient, professional, and compassionate, and they have made me feel welcome and relaxed at all times.

I cannot think of anything that could be improved. I am completely satisfied and impressed with all aspects of the service.

Community Services - Essex Partnership University NHS Foundation Trust 2024-06-11 Person 5 5 0

I was nervous about how my mum would be treated during assessment . Grace was very kind to her and made it not too stressful for my mum, I really appreciated that .

I think I missed the initial phone call several times as I had not answered it as I didnt recognise the number . If I had been sent a text saying they were trying to contact me I would have answered the call quicker .

Community Services - Essex Partnership University NHS Foundation Trust 2024-06-11 Person 5 5 0

The Physiotherapist allowed me to explain how my problem was affecting me on a daily basis. He showed genuine interest in how I was progressing with the treatment and whether the treatment was effective for me. He was easy to talk to and made useful suggestions about how I might manage my ongoing problem. The list of exercises were effective and I know they will always come in handy in the future.

Can’t think of anything at the moment.

Community Services - Essex Partnership University NHS Foundation Trust 2024-06-11 Person 5 5 0

We were visiting the area from our home in Yorkshire when an old knee injury flared up - with a vengeance. I could barely walk as I couldn’t load bear on my left leg. The guy that looked after me couldn’t have been more helpful. Sadly I didn’t get his name. He supplied me with crutches that have made a huge difference. No fuss, no drama, just professional helpful service, and very quick too! Very impressive

Nothing. Service was excellent

Community Services - Essex Partnership University NHS Foundation Trust 2024-06-11 Person 1 5 0

I didn't receive ANY treatment AT ALL! I was meant to have face to face therapy and was only offered telephone therapy which isn't suitable for me as there are too many distractions at home. I rang and cancelled my phone therapy on Wednesday 5th June at around 19:00. The lady I spoke to said she would pass it on. I also emailed therapy for you on the day I was offered the telephone therapy stating that this form of therapy is not suitable for me as I have tried it before. I feel totally let down and ignored!

Acknowledged my email and phone call cancellation

Community Services - Essex Partnership University NHS Foundation Trust 2024-06-11 Person 5 5 0

I found the sessions with Sharon have been very beneficial, She just seemed to know by asking all the right questions what subjects to cover that I have been very unhappy with in my life. I have learned various techniques and ways to cope with certain scenarios that may crop up from time to time and I definitely have a better understanding of my overall mental health well being. We covered many different subjects which she skilfully targeted as needing work on and she dealt with them in a very professional manner whilst being very conscientious and caring. Sharon always made me feel very comfortable and at ease and I always found it easy to open up to her. I now feel more confident and to be honest a lot happiest than I did prior to the sessions starting as certain subjects we covered were highly sensitive covering childhood trauma and family issues and the index offence. I have learned quite a lot about myself and have come to realise I am not a bad person even though my index offence was not nice. I think Sharon is an absolute credit to the team and she is without doubt one of the kindest ladies I have ever met. all the best Daniel.

No

Community Services - Essex Partnership University NHS Foundation Trust 2024-06-11 Person 5 5 0

I felt safe and supported during these sessions.

N/a

Community Services - Essex Partnership University NHS Foundation Trust 2024-06-11 Person 5 5 0

James was an outstanding professional that knew how to speak to me on my level, he listened, understood and was compassionate. I really feel very lucky to have fallen under his care and he has helped me a lot.

I really don’t know that anything could have been done better. I was followed through with several calls and always felt like he knew who he was talking to and not just an appointment in his diary

Community Services - Essex Partnership University NHS Foundation Trust 2024-06-10 Person 5 5 0

Because Ethelyn was polite, kind, patient and took her time explaining to me. I felt very relaxed with Ethelyn and at all times dignity and respect was shown. Ethelyn was very professional and clearly knowledgeable in her field. I was very pleased with the care given today Thank you

Nothing everything was just perfect