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24th April 2024


The experience I had with this current negative episode of Mental Health I found to be far more comprehensive and supportive than any previous presentations I have made over the last 10-15 years. I felt listened to and validated and understood almost totally. I had regular contact and everything explained to me. With the involvement of the team from IAPT who picked up my case historical involvement was discussed and gaps in the treatment I have received over the last few years was highlighted, acknowledged and included in the decision over what services I needed. The GP's I spoke with were very supportive and inclusive of my whole person as a patient. The Assessment worker at IAPT was great and was thorough with her assessment, taking time to discuss each question/issue with me thoroughly. I have absolutely no complaint about anything so far!

Suggested improvements
The only issue I have is that this has taken so long for me to get to this stage and I wish it had been done in this way several years ago.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Safety of care