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Community Services - Essex Partnership University NHS Foundation Trust
2022-10-02
Person
2
5
0
Written by a NHS patient
Written by a NHS patient 2nd October 2022
Crisis team are not helpful in a Crisis. There are so many layers to get through before you can speak to someone. So many questions most of which are not relevant to the current situation. Staff don't look at notes but prefer you to keep repeating yourself over and over again to different people to get passed along the system. . To answer all there questions. Once you get past all this. they just refer you to sanctuary. Or do a referral to iaps. There is no emotional support in Crisis and they say if your calling your not suicidal because suicidal people Don't ask for help. Its distressing trying to access services and support in Crisis. then to be causes so much stress on top of it just asking for help. It makes a bad situation worse.
6th October 2022
Response from Community Services - Essex Partnership University NHS Foundation Trust
Thank you for taking the time to provide your feedback on the Crisis Team - Community Services. We are sorry you found our services below the standard of which we would expect. Please accept our apologies for any upset this may have caused you. We are keen to discuss this more with you and identify opportunities for learning. Please contact our Patient Advise & Liaison Service (PALS) by emailing them directly at epunft.pals@nhs.net or by Telephone on 0800 0857935 if you would like to discuss the matter.