Report this review of Community Services - Essex Partnership University NHS Foundation Trust

If you believe this review is inappropriate and breaks the terms and conditions of iWantGreatCare, please let us know by entering your email address and clicking the button below. Your email address is required to prevent abuse of the service through ensuring you are a real person. Your email address will not be used for marketing purposes, further information can be viewed in iWantGreatCare's privacy policy.

25th May 2022


My cbt therapist Philippa was amazing and if I'm honest I need her back. She understood me so well and I often looked forward to our sessions. Then there was a change I'm my mental health and was more suicidal and was changed over to Ann. And well where do we start with Ann. For a start she was very bias about the things I do with my life and how they affect me e.g smoking cannabis so at any moment she could she's say don't you think it's because of that. I often then found her mumbling and going "yes .. erm... yeah ... yeah okay" for about 20 seconds after me replying to her. Originally I though this was because she was righting stuff down but then she'd get me to repeat myself and it'd just ruin the session. After I was changed over from Philippa to Ann I got no use out of the sessions and didn't even want to talk on some days. My scores above are souly for philppa Because Ann was usless and I don't even know what's happening now as she's discharged me cause I said it wasn't helping when in actual fact I didn't have the heart to tell her she's useless to me. I'd really like to go back to having cbt with Philippa Newbury but I guess I'll just have to wait and see

Suggested improvements
Philippa needs no change but ann needs to stop mumbling and going yeah... hmm ...okay... yes.. for 20 seconds whenever you say something and it wasn't engaging to having a video call. I'm easily distracted so having just a voice isn't the best I'd often find myself with her on speaker doing other things where as with Philippa I was engaged 99% of the time

Experience
Dignity/Respect
Involvement
Information
Staff