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3rd May 2024


The dr I spoke with was brilliant. She explained everything clearly and went over things. I felt heard and understood. The downside to all of this though is that I now have a 4 year minimum wait for support that I’m in desperate need of. But the dr that called me and went through it all did everything she said she would in a very timely manner and was really thorough. I’m thankful for her help.

Suggested improvements
Improve the time in waiting to be seen. 3 month wait for a phone call and now a 4 year wait for an assessment. It’s not fair.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Safety of care