Report this review of Community Services - Barking, Havering and Redbridge University Hospitals NHS Trust
If you believe this review is inappropriate and breaks the terms and conditions of iWantGreatCare, please let us know by entering your email address and clicking the button below. Your email address is required to prevent abuse of the service through ensuring you are a real person. Your email address will not be used for marketing purposes, further information can be viewed in iWantGreatCare's privacy policy.
Community Services - Barking, Havering and Redbridge University Hospitals NHS Trust
2024-04-11
Person
3
5
0
11th April 2024
When l arrived there was polite nurse on the reception who directed me to knock a closed to advise them that l had arrived. I knocked on the door and an abrupt women, sternly said”Sit in the waiting room until you’re called”. I was rather shocked at the rudeness when l had been advised to make my presence known. My name had not been taken at that point.
I waited in the reception area another woman came out and said are you here for an appointment even though at that point l was not asked for my name. The Dr who completed the procedure was very apologetic once l had explained the initial experience of Loxford Polyclinic.
Suggested improvements
Less rudeness from staff and to be more respectful and welcoming.
Patients need reassurance and care.