Share review of Community Services - Barking, Havering and Redbridge University Hospitals NHS Trust

Community Services - Barking, Havering and Redbridge University Hospitals NHS Trust 2024-04-11 Person 3 5 0

When l arrived there was polite nurse on the reception who directed me to knock a closed to advise them that l had arrived. I knocked on the door and an abrupt women, sternly said”Sit in the waiting room until you’re called”. I was rather shocked at the rudeness when l had been advised to make my presence known. My name had not been taken at that point. I waited in the reception area another woman came out and said are you here for an appointment even though at that point l was not asked for my name. The Dr who completed the procedure was very apologetic once l had explained the initial experience of Loxford Polyclinic.

Less rudeness from staff and to be more respectful and welcoming. Patients need reassurance and care.