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Community Services - Barking, Havering and Redbridge University Hospitals NHS Trust
2024-04-15
Person
2
5
0
15th April 2024
I am deaf and wearing hearing aids. This is on my records and should be flagged up for every appointment as it is a main communication issue. The staff would turn their head away to talk to me and mumble so I couldn't hear and couldn't do what they wanted me to do.
When I told them that I am deaf and wear hearing aids, I was not taken seriously until I explained that I can't hear their instructions. They said that they couldn't see my records to see that I have this communication need.
Suggested improvements
A major communication issue like being deaf and wearing hearing aids should be flagged and this information given to all departments that I have appointments with.