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Community and Mental Health Services - Berkshire Healthcare NHS Foundation Trust
2023-10-11
Person
1
5
0
11th October 2023
I got to my appointment to be told I can’t have a blood test as I’m not covered for that region. Even though I live 2 minutes away.
Why could I book it using my NHS number if I wasn’t eligible?
Had to wait 3 weeks to still not have a blood test co ducted.
Suggested improvements
Make the online booking system only allow a patient to book where they are eligible to be treated.