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Coldharbour Works

86A SHAKESPEARE ROAD, London, SE240QQ
starstarstarstarstar

5.0 | 30 reviews

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Review

 

Charlie was very knowledgeable and listened to what I said and work with me. He did a great job this morning

Suggested improvements
  • Receptionist were welcoming and advised me that the lift was not working and should go up the stairs slowly. Nothing needs to change from my experience today

12th June 2026


Great clinic and location. Great facilities and staff. My physiotherapist My physiotherapist Richard was especially knowledgeable and incredibly supportive with my injury rehab. He understood the injury and how best to gradually and reasonably manage the recovery. His methods were clear and understandable and made it manageable to continue the rehab from home and in the gym. Huge thanks!

Suggested improvements
  • Excellent experience. No further comments

4th June 2026


Staff very friendly, patient and took time to accommodate questions and responded appropriately

Suggested improvements

14th May 2026


Really attentive friendly clinician

Suggested improvements

11th May 2026


Your team were very thorough and prepared a plan of follow-up exercises. Clear communication and gave me plenty of opportunities to ask questions about my recovery.

Suggested improvements
  • I originally saw a consultant on 26 March and was referred for physiotherapy. I received a text message on 10th April to advise that I was now on the waiting list. On 28th April, I called the physiotherapy appointments unit and was promptly given an appointment for 30th. The (Italian?) person taking my call was efficient and apologetic that I had to wait so long. I don't want to clog up your phone lines and 'chase' the NHS , so why not allocate an appointment time using your systems and advise a Service Level time?

30th April 2026


Very considerate to situation

Suggested improvements

27th April 2026


Continuity of care with ohysio Dan for most of my appts from initial injury until today - he was caring, and knowledgable. He helped by emailing the exercise schedule with useful video links and gave me confidence to continue when some exercises were painful. I would highly recommend him!!

Suggested improvements

17th April 2026


Very approachable and thorough

Suggested improvements

17th April 2026


Professional, helpful staff, who provided good explanations

Suggested improvements
  • One episode when appointment was more focussed on staff training than patient care

16th April 2026


From the receptionist, a cheery greeting she also left her desk to show me where to go, rather than just pointing and asked if I needed the lift. The appointment was conducted in a timely and efficient, but relaxed fadhion

Suggested improvements

26th March 2026


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