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17th February 2022


It was fine, but there were too many greeters, and it seemed unnecessary to have to give my name and date of birth to three sets of people before meeting the doctor

Suggested improvements
The changing facilities. I was shown into a room that already contained another patient's belongings. Mine were then shoved into a bag that I happened to have with me and taken in to where my scan took place. Afterwards, I was shown into a toilet to change back. I didn't particularly mind, but I expected better facilities in somewhere like the Cleveland.


Arrival
Check In
Empathy
Delays
Teamwork
Listening nurse
Communication nurse
Listening Healthcare Provider
Communication Healthcare Provider
Cleanliness
Comfort
Information
Safe
Ease of care
Treatment fees
Experience