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11th March 2022


I had a very pleasant and welcoming experience with an issue that I was very nervous and uncomfortable about. Everything was made clear to me, an examination was carried out and a diagnosis given to me. Dr. Zarate explained things very clearly to me and was very re-assuring.

Suggested improvements
Dr. Zarate called me this morning and for some reason I missed the call. I have had to phone back twice too speak to Dr. Zarate's secretary. The receptionist explained that he had left messages for her. I have not heard back. Very disappointed.


The Doctor. The warmth and courtesy of the receptionists and nurses.

Arrival
Check In
Empathy
Delays
Teamwork
Listening nurse
Communication nurse
Listening Healthcare Provider
Communication Healthcare Provider
Cleanliness
Comfort
Information
Safe
Ease of care
Treatment fees
Experience