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15th April 2024


Mix up over my appointment. Apparently it was changed but not communicated to me

Suggested improvements
Definitely need to make major changes to catering. Food arrived late & cold. Had to wait ages for coffee so ended up going to Prets over the road. Asked the HCA to help me to bath on the first day as had a tkr & could not manage alone. Sadly never appeared again to help though.


Arrival
Treatment fees
Delays
Ease of care
Caregiver care
Recommend Consultant
Information
Cleanliness
Experience
Recommend