Cleveland Clinic London Hospital

Cleveland Clinic London Hospital 2022-09-15 Person 5 5 0

Professor Lambiase were kind sympathetic and caring to my elderly mother

Cleveland Clinic London Hospital 2022-09-15 Person 5 5 0

All the caregivers were wonderful. polite and attentive to all my needs.

Cleveland Clinic London Hospital 2022-09-15 Person 5 5 0

My doc and nurses were super attentive and genuinely seemed to care about my experience which was refreshing. The place was immaculately clean - the cleaning/facilities management staff are definitely know what they're doing. The general staff/additional nurses always seem keen to assist and have a great sense of humour making everything much easier to deal with.

Cleveland Clinic London Hospital 2022-09-14 Person 4 5 0

On the whole things were good on this visit and the staff looked after me. The hospital was clean and comfortable.

Cleveland Clinic London Hospital 2022-09-14 Person 5 5 0

Staff were excellent. Thanks for looking after me

Cleveland Clinic London Hospital 2022-09-13 Person 4 5 0

Telephone communication is difficult. I have serious trouble with mobile phones: my hands shake and I have bad arthritis and my fingers do not work properly. So when I am at home I prefer a proper landline phone, and I make a point of asking every CC person I am in contact with to call me only on my landline. But most of them do not, possibly because the entire hospital is designed to work on mobiles and not old-type phones. So I have often missed their calls. Toilet provision in the outpatient facility in Portland Place is poor. The toilets are elegant, efficient and immaculate, obviously intended to look like those in an upmarket hotel. But these are supposed to be hospital toilets! There are no sitting supports, no grab handles, and the seat is very low indeed. For an elderly patient who wobbles they are awful; I nearly fell. On Level Two last week I asked where the nearest accessible (disabled) toilet was, and I was told that it was in Imaging, way down on the ground floor. To have gone down there at my crablike pace would have made me late for my appointment. Why should a hospital assume that all its patients are able-bodied, like those in a fancy Hilton?

Cleveland Clinic London Hospital 2022-09-12 Person 5 5 0

I always felt that I was very welcome and the staff enjoyed what they were doing which included making me feel very comfortable

Cleveland Clinic London Hospital 2022-09-12 Person 5 5 0

Cleveland Clinic London Hospital 2022-09-12 Person 4 5 0

Your system of communicating admission times was appalling. I received many emails informing me of different times I should arrive at The Cleveland which created tension and worry even on the day of admission. This is vitally important not only for the patient but for the hospital staff. My original admission time was 6.45 am in the evening before admission I received two emails saying admission had been changed to 11.00 am which was followed by another saying 9.00 am so my husband took me in for 9.00 am. On the long drive into London we received a phone call wondering where I was as I should have been admitted at 6.45 am. A total shambles that requires a thorough investigation.

Cleveland Clinic London Hospital 2022-09-12 Person 5 5 0

Reason, I was look after by hospital staff very professionally