Cleveland Clinic London Hospital

Cleveland Clinic London Hospital 2022-09-25 Person 3 5 0

The care from the consultant and theatre staff was excellent. However the nursing and porter care felt disjointed and they didn’t come across as though they worked in a team. There was no sense of consistency between shifts and I answered the same question multiple times.

Cleveland Clinic London Hospital 2022-09-25 Person 5 5 0

I was happy with my stay and everyone could not do enough for me they were so caring

Cleveland Clinic London Hospital 2022-09-25 Person 5 5 0

Jez and Donna (my nurses) delivered excellent care and quickly and painlessly completed my venesection.

Cleveland Clinic London Hospital 2022-09-25 Person 5 5 0

Cleveland Clinic London Hospital 2022-09-25 Person 2 5 0

I’m a type 1 diabetic patient. I wasn’t allowed any food and I had to come in at 12pm and wait until 6pm until I had my procedure. My blood sugars dropped quite low and this takes a toll on my body!! Really I should have been treated differently and had the procedure in the morning and not had to wait around! Not eating anything and only having glucose really takes it’s toll on my body! The doctor was late! Every procedure I’ve had so far the doctors are very aware of my type 1 diabetes and cater to have me seen straight away! I will not be using Cleveland clinic again! Plus the cost was not broken down properly too me. I believe the cost is a ridiculous amount fir not even staying the night!

Cleveland Clinic London Hospital 2022-09-25 Person 5 5 0

The responses above are self explanatory

Cleveland Clinic London Hospital 2022-09-25 Person 4 5 0

Good afternoon This is a formal complaint about the treatment I received at around 3.40pm this afternoon, Friday 23rd September 2022. I was treated in an unfriendly, unhelpful and ultimately offensive way when I arrived at the 33 Grosvenor Place reception. I gave my name to the receptionist on the left at the desk (Andrew or Andre I believe was his name) and said I was there to see Dr Byrne. He spent over a minute checking his PC and said he could not find me. I repeated my name, which the receptionist on the right correctly repeated back to me. I also repeated that I was there to see Dr Byrne. We then spent several minutes with the man on the left asking me to spell “Burn” or “Burns” despite me making it clear the name was Byrne - I spelled it many times. After several minutes, the man on the right told me to take a seat. I suggested they should contact Liz Dean and offered to show them my appointment papers. They refused and I sat down, waiting again for some time. Eventually, the man on the right said he had checked and there was a Dr Byrne and he would show me up. As we passed the man on the left (Andrew or Andre) he said “We thought your name was Burns. You should have given me your name.” I reminded him that I had given my name to him. He repeated several times that I had not. I said I had given him my correct name and it was clear he did not know what he was doing. I also pointed out that I had come to the hospital with a heart condition and his behaviour was offensive. The result of his behaviour was to cause me to have very elevated blood pressure which could well result in medical problems. Once I had been shown to reception on the first floor, all other staff I met were superb. I am particularly grateful to Dr Byrne’s PA, Liz Dean, who made a special trip to make sure I was alright. She had been alerted to my problem because I had emailed her to let her know I was at being detained at reception because they did not appear to know who Dr Byrne was. Yours Peter Neville Sent from my iPad

Cleveland Clinic London Hospital 2022-09-25 Person 5 5 0

Cleveland Clinic London Hospital 2022-09-25 Person 4 5 0

After NHS op cancellations and no sign of a new op date, we decided to use our family savings to go private. The surgeon's secretary has been faultless throughout and very helpful and efficient. The pre op tests were done on Friday. The hospital is a very clinical environment with little signage which is a bit of a double edge sword as the subtely is welcome from a privacy perspective but from a practical perspective it is hard to know where to go/what to do etc. It lacks a little 'warmth' in terms of the professional approach being almost business like as opposed to compassionate. The staff doing the tests were kind and did their roles very quickly and efficiently which was great. We were seen swiftly and the nurses explained where we had to go and when we could leave. The Nurse who performed the ECG was especially kind in that she showed us the admission rooms upstairs to help Mum see in advance of her op, where she might be and what the room might be like. For a nervous patient this was especially welcome.

Cleveland Clinic London Hospital 2022-09-25 Person 5 5 0