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30th May 2022


My consultant was very nice and made me feel at ease. I felt listened to. All staff in my care were very attentive.

Suggested improvements
It would be nice to have may be music in the background as I think it would put nervous or patientsvwith anxiety at ease. The WiFi I have problems with as both occasions I had to go outside to make a phone call as the reception lobby it was hard to connect.


My consultant Dr Kwan is a lovely man. Very attentive. The porters who assisted me to my floor was a lovely gentleman. I use a wheelchair.

Arrival
Check In
Empathy
Delays
Teamwork
Listening nurse
Communication nurse
Listening Healthcare Provider
Communication Healthcare Provider
Recommend Healthcare Provider
Cleanliness
Comfort
Information
Safe
Ease of care
Treatment fees
Experience