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Cleveland Clinic London Hospital
2024-04-25
Person
3
5
0
25th April 2024
Delay in procedure 2hrs 45min wait time. Left on the trolley post operation for at least 30 mins due to nurses being ‘on lunch’.
Food order was forgotten and re-ordered one hour later when I pressed the button.
Order was missing the tea which was an important part of the meal.
Overall: Surgery experience and staff were excellent.
Service and delays were exceptionally poor and a 10 minute procedure under sedation became a 5 hour+ visit.
Terrible.
David Cumming and is anaesthetist team were exceptional.