Share review of Cleveland Clinic London Hospital

Cleveland Clinic London Hospital 2022-08-25 Person 5 5 0

My whole experience in the Cleveland Clinic system has been exemplary. From the outpatient appointments at Portland Place to the treatment I received at Grosvenor Place I cannot think of any problem at all. Every member of staff I met was courteous, caring and skilled. I had total confidence in all of them. Thank you to Ms Murphy and the whole team at the Cleveland.

Unfortunately I tested positive for Covid-19 the day before my original date for surgery, Thursday August 4. I was completely asymptomatic so was shocked to receive this result. I was given conflicting information by the Admissions team when trying to rebook my procedure. Initially I was told that I would only have to wait 2 weeks before I could have surgery. So I asked to be added to Ms Murphy's list on Thursday August 18. I was then told that in fact the hospital is following national guidance issued by the Royal Colleges that there should be a 7 week delay between a positive test result and surgery. Even though I was asymptomatic, had isolated for 5 days, and tested negative for a further week. Fortunately Ms Murphy and Dr Appleby overruled this guidance and the surgery went ahead as planned. I would suggest that your staff should be briefed on the current situation regarding Covid-19 guidelines at the hospital. If I had not questioned this decision, I would still be waiting for my surgery so I do wonder how other, less persistent patients, would have fared!

Ms Murphy is a highly skilled and experienced neurosurgeon in whom I had, and continue to have, complete confidence. I would have no hesitation in recommending her to anyone who might need similar treatment.