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15th June 2022


I had a prostate biopsy. Everyone at the hospital was kind, considerate and friendly. I felt truly cared for and looked after, from the reception staff, the porters, the nursing and medical staff. Once I was discharged and on leaving the room I was in, I made sure I went to the ward desk/reception area and thanked all the staff for their kindness and told them how much I appreciated them. I hope that gave them high job satisfaction, as they certainly deserved to feel good about their roles.

Suggested improvements
Nothing as far as I am concerned.


All the staff were exceptional hence my experience of the Cleveland Clinic was exceptional. Please note, I do not expect to discuss any feedback as below, but will be pleased to do so if I am contacted.

Arrival
Check In
Empathy
Delays
Rating not given.
Teamwork
Listening nurse
Communication nurse
Listening Healthcare Provider
Communication Healthcare Provider
Recommend Healthcare Provider
Cleanliness
Comfort
Information
Safe
Ease of care
Treatment fees
Experience