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I had a prostate biopsy.
Everyone at the hospital was kind, considerate and friendly. I felt truly cared for and looked after, from the reception staff, the porters, the nursing and medical staff.
Once I was discharged and on leaving the room I was in, I made sure I went to the ward desk/reception area and thanked all the staff for their kindness and told them how much I appreciated them. I hope that gave them high job satisfaction, as they certainly deserved to feel good about their roles.
All the staff were exceptional hence my experience of the Cleveland Clinic was exceptional.
Please note, I do not expect to discuss any feedback as below, but will be pleased to do so if I am contacted.