Share review of Cleveland Clinic London Hospital

Cleveland Clinic London Hospital 2022-08-25 Person 4 5 0

I wasn't informed about the call button so I never pressed it! My appointment was 2pm, I was told I was the next on the list. At 3.15 having not seen a nurse since I was prepared for the procedure I walked out of my room and asked for an update when the procedure would start. I was then told that I was not the next person but there was 1 patient before me. The consultant had been delayed dealing with the patient before me. I explained that as my husband was waiting for me and we had over 2 hour drive home this was not very convenient and I had been told I was the next patient when I arrived. The nurses said they would speak to my consultant who then arranged for me to be the next patient and my procedure started about 4pm. Before the procedure the nurse started putting pads on me for an ECG.I asked why she was doing this and she explained that it was necessary of a patient was having a general aneasthetic.I explained I was having sedation. Another nurse then appeared and confirmed I was having sedation and not a general so she took off the pads. This was not a major problem for me but since you asked perhaps the nurses should read the notes more carefully? Also perhaps the nurses should pop in every half hour or so to let me know what was happening whilst i was waiting for the procedure rather than leave me on my own for nearly an hour and a half? otherwise everyone was supportive .

Nurse should check notes before preparing me for an ECG that wasnt required? Nurses should pop in more regularly to update me on when the procedure will start? (As there appeared to be only one other patient in the ward I am not sure what else they were doing?)

No