Share review of Cleveland Clinic London Hospital

Tweet

Share this review publicly on Twitter

Share

Share this review with your friends on Facebook

13th June 2022


I had downloaded all my medical notes pertaining to this particular medical problem I am together with links for the scans. I did this over two weeks ago.The consultant had not downloaded the scans nor was he able to use the cds I brought with me. I just regurgitatied my medical history and as I have a brain injury this has affected my memory. I came all the way from Russia in order to receive treatment and then return as soon as possible

Suggested improvements
I expected to have left the consultation with a treatment plan. Instead I left £300 poorer with no answers whatsoever. I have used private medicine all my life and I’ve never experienced anything quite as unsatisfactory as this. I might also add that I was expecting to be seen by the consultant at the Amethyst clinic and not the Cleveland clinic. All my dealings have been with the Amethyst clinic


No

13th June 2022
Response from Cleveland Clinic London Hospital

Thank you for leaving your feedback. We are sorry to hear we did not meet your expectations on this occasion, we would like the opportunity to look into your your concerns in more detail to enable us to assist you. Please contact our Patient Experience Team by email: patientexperienceccl@ccf.org

Arrival
Check In
Empathy
Delays
Rating not given.
Teamwork
Listening nurse
Communication nurse
Listening Healthcare Provider
Communication Healthcare Provider
Recommend Healthcare Provider
Cleanliness
Comfort
Information
Safe
Ease of care
Treatment fees
Experience