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26th May 2022


I was made to feel very welcome. I had a number of appointments and all were on time and each person in the medical team who attended to me were courteous, kind and knowledgeable. I felt that I was in very competent hands at all times.

Suggested improvements
I can’t think of anything. May have been good to have access to a hot drink. Only water was available.


Not particularly as the whole process was a preliminary to my impending surgery at Cleveland Clinic Hospital.

Arrival
Check In
Empathy
Delays
Teamwork
Listening nurse
Communication nurse
Listening Healthcare Provider
Communication Healthcare Provider
Recommend Healthcare Provider
Cleanliness
Comfort
Information
Safe
Ease of care
Treatment fees
Experience