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Total lack of appreciation of my time. It took hours to have a ten minute procedure.
Your admin is far too over-complicated
There is no liaison between people giving the treatment and the back-up staff. I (and the delivery nurse) had to wait ages for the pharmacy to provide the necessary instillations even ‘though they knew I was coming and the nurse doing the installation had tried as hard as she could to get the instillation chemicals delivered by the time of my appointment.
Jacqui, The nurse who delivered the treatment