Share review of Cleveland Clinic London Hospital

Cleveland Clinic London Hospital 2024-02-08 Person 2 5 0

Total lack of appreciation of my time. It took hours to have a ten minute procedure. Your admin is far too over-complicated There is no liaison between people giving the treatment and the back-up staff. I (and the delivery nurse) had to wait ages for the pharmacy to provide the necessary instillations even ‘though they knew I was coming and the nurse doing the installation had tried as hard as she could to get the instillation chemicals delivered by the time of my appointment.

Put the consultants and the nursing staff who deliver the treatment in charge. The administrators should be subordinate and there to back up the delivery of care. At the moment the paper-shufflers are in charge, to the detriment of efficiency and care

Jacqui, The nurse who delivered the treatment