Share review of Cleveland Clinic London Hospital

Tweet

Share this review publicly on Twitter

Share

Share this review with your friends on Facebook

5th August 2022


I was expecting a flexible cystoscopy which I have had before, using local anaesthetic. When the dietary preparation was explained to me at Portland Place and Grosvenor Place I was surprised to learn that I should fast for 6 hours, taking only minimal water but avoiding milk, and I needed to be escorted home afterwards. This suggests the use of a general anaesthetic,! The nurse at preassessment assured me it was necessary preparation. The nurse at hospital listened when I explained that my admission correspondence included “LA” (local) and advised planning for escort, so my wife rearranged her activities to collect me. When they raised this with my consultant he confirmed that local anaesthetic would be used so escort wasn’t needed, and he arranged light food for lunch. This confusion by nurses did not meet my expectations.

Suggested improvements
Instruct nursing staff to study the care-giver’s instructions more carefully before assuming the use of general anaesthetic.


Other than my comments above, everything was most welcoming and comfortable.

9th August 2022
Response from Cleveland Clinic London Hospital

Thank you for taking the time to provide us with your feedback. If you would like us to look into the issues you raised in more detail can you please email patientexperienceCCL@ccf.org

Arrival
Check In
Empathy
Delays
Teamwork
Listening nurse
Communication nurse
Listening Healthcare Provider
Communication Healthcare Provider
Recommend Healthcare Provider
Cleanliness
Comfort
Information
Safe
Ease of care
Treatment fees
Experience