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21st July 2022


Failure to dispense medication Wrong medication ordered Poor communication between staff

Suggested improvements
Rooms very hot and uncomfortable ( nurses fanning themselves!) Staff unsure about how to operate machinery Despite filling in ‘my chart’, many healthcare providers didn’t know how to access it. It’s a new hospital and things are still very definitely bedding in. I wouldn’t come back here for future procedures


Arrival
Check In
Empathy
Delays
Teamwork
Listening nurse
Communication nurse
Listening Healthcare Provider
Communication Healthcare Provider
Recommend Healthcare Provider
Cleanliness
Comfort
Information
Safe
Ease of care
Treatment fees
Experience