Cleveland Clinic London Hospital

Cleveland Clinic London Hospital 2022-08-26 Person 5 5 0

Check in process was very easy and quick and any concerns addressed. Excellent clean room with wonderful views. Being given the expected for surgery was a welcome change and I was kept fully informed at all times. I would like to mention in particular Diane who was the nurse that looked after me on the day of my procedure and Joanne overnight. They were both friendly and professional and did all they could to help make me comfortable. The nurses in recovery were also exceptional and helped me when I was in extreme pain following my surgery. I am very grateful for the help they have me.

Cleveland Clinic London Hospital 2022-08-26 Person 5 5 0

Everyone looked after me so well

Cleveland Clinic London Hospital 2022-08-26 Person 5 5 0

Caregivers were fantastic , kind , compassionate and attentive , the whole endoscopy unit was well managed and run with the up most professionalism , I couldn’t fault my care. An amazing group of caregivers from when you walked in to reception , through patient access and then to your care team , it was timely and efficient. Dr Haidry was superb in his level of care and he showed empathy and compassion thorough out my day case and informed me about everything. Great hospital and great people

Cleveland Clinic London Hospital 2022-08-26 Person 5 5 0

Friendly helpful and supportive staff

Cleveland Clinic London Hospital 2022-08-26 Person 5 5 0

I think this is a fantastic clinic with caring expert care. Thank you very much.

Cleveland Clinic London Hospital 2022-08-26 Person 5 5 0

perfect, except for the reservations process. that was not as sreamlined as I would have expected

Cleveland Clinic London Hospital 2022-08-26 Person 4 5 0

It would have been very good but your administration is chaotic. Despite the colonoscopy having been arranged two weeks in advance, My Chat was never fully updated. I tried to pay on three occasions but it it kept asserting that there was no amount outstanding. On Wednesday, I received a call from Reservations and was told that I could pay by bank transfer. I Paid and then sent an email confirming that I had paid along with the Reference, Johar 4638, on the payment so that they can locate it. On Friday, when I arrived at the hospital, they had not updated the system and I was asked to provide the email, evidence of payment and screenshot etc. Then I was asked which my bank is which is a totally unnecessary question when trying to locate a payment. Then I was asked which bank account I paid it into. Well, I paid it into the only account that you sent me with the reservation email. Where else would I pay it? In a sentence, my feedback is excellent facilities and care let down by chaotic administration systems.

Cleveland Clinic London Hospital 2022-08-26 Person 5 5 0

Cleveland Clinic London Hospital 2022-08-26 Person 4 5 0

Good service and excellent facilities - Grosvernor Place

Cleveland Clinic London Hospital 2022-08-26 Person 5 5 0